Questions and answers: HUB Apartment Harburg

Do you have questions? We have the answers! Here you'll find everything you need to know about your stay – from booking and arrival to amenities and services.
If anything is still unclear, just contact us. We'll be happy to help!
Your stay in Harburg
Do you have questions? We have the answers. Compact.
Questions about the HUB Apartment Harburg
Where can I find the roof terrace?
When you enter the building through the main entrance, you'll see a staircase to your left. You can either walk all the way to the top or take the elevator to the left of the stairs to the 5th floor and then walk up the last two flights of stairs to the roof terrace.
Where can I park my car?
Next to the building is a small square that deceptively invites parking. This land belongs to the city, and we would like to point out that parking there is at your own risk.
If you need a secure parking space for your car, we'd be happy to rent you one of our underground parking spaces – subject to availability. Just ask us.
Where is the laundry room and how do the washing machines work?
The laundry room is located in the basement opposite Apartment 02. To do your laundry here, you only need the WeWash app and your own detergent. You will find instructions in your apartment or directly in the laundry room.
A wash cycle costs €3.00; the dryer costs €2.50. Laundry baskets and drying racks are available free of charge in the laundry room.
Where do I leave my bicycle?
You can park your bicycle in our bicycle storage room. You'll find it in the basement, in the middle of the hallway – just follow the signs.
Where do I dispose of my trash?
The waste disposal room is located opposite the bicycle storage room.
How does the stove work?
Our apartments feature an induction cooktop operated via a touch-sensitive control panel. If the cooktop is on but you can't activate the burners, the key lock is likely engaged. Press and hold the key button until you hear a beep to deactivate the key lock.
Only pans and pots that are compatible with induction cooktops will work on the hob. Please check your cooking utensils for compatibility before use.
When is the reception desk staffed?
Our reception is staffed from 7:30 am to 3:00 pm. If no one is there, please send us an email to info@hub-apartments.de. Do you have a question about your reservation with us? Then write to us at reservation@hub-apartments.de. Of course, we are available for all inquiries – by email and by phone: 49(0)40 - 303 886 70
How does the internet work?
Connect to the HUB GUEST network and accept the terms and conditions – then you can start surfing.
Questions about the HUB Apartment Harburg
Where can I find the roof terrace?
When you enter the building through the main entrance, you'll see a staircase to your left. You can either walk all the way to the top or take the elevator to the left of the stairs to the 5th floor and then walk up the last two flights of stairs to the roof terrace.
Where can I park my car?
Next to the building is a small square that deceptively invites parking. This land belongs to the city, and we would like to point out that parking there is at your own risk.
If you need a secure parking space for your car, we'd be happy to rent you one of our underground parking spaces – subject to availability. Just ask us.
Where is the laundry room and how do the washing machines work?
The laundry room is located in the basement opposite Apartment 02. To do your laundry here, you only need the WeWash app and your own detergent. You will find instructions in your apartment or directly in the laundry room.
A wash cycle costs €3.00; the dryer costs €2.50. Laundry baskets and drying racks are available free of charge in the laundry room.
Where do I leave my bicycle?
You can park your bicycle in our bicycle storage room. You'll find it in the basement, in the middle of the hallway – just follow the signs.
Where do I dispose of my trash?
The waste disposal room is located opposite the bicycle storage room.
How does the stove work?
Our apartments feature an induction cooktop operated via a touch-sensitive control panel. If the cooktop is on but you can't activate the burners, the key lock is likely engaged. Press and hold the key button until you hear a beep to deactivate the key lock.
Only pans and pots that are compatible with induction cooktops will work on the hob. Please check your cooking utensils for compatibility before use.
When is the reception desk staffed?
Our reception is staffed from 7:30 am to 3:00 pm. If no one is there, please send us an email to info@hub-apartments.de. Do you have a question about your reservation with us? Then write to us at reservation@hub-apartments.de. Of course, we are available for all inquiries – by email and by phone: 49(0)40 - 303 886 70
How does the internet work?
Connect to the HUB GUEST network and accept the terms and conditions – then you can start surfing.
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