Questions and answers.

Auf einem Tisch neben einer Lampe liegt ein aufgeschlagenes Buch.

Do you have questions? We have the answers! Here you'll find everything you need to know about your stay – from booking and arrival to facilities and services.

If anything is still unclear, just get in touch with us. We're happy to help!

FAQ

Do you have questions? We have the answers. Concise.

Space hub

In the fully equipped Space HUBs you'll find everything you need for your daily life. The well-designed 30m² apartments offer one thing above all: freedom.

from €1848 per month

COZY HUB

In the fully equipped COZY HUBs you'll find everything you need for your daily life. The well-designed 25m² apartments offer one thing above all: comfort.

from €1682 per month

General questions.

  • Who do I call in an emergency?

    In case of an emergency requiring police, fire brigade or medical assistance, please inform the authorities immediately.

    For other emergencies, please refer to the "Welcome Letter" in your room or call the emergency number at the main entrance door.

  • How do I check into my apartment?

    Checking in with us is super easy. You don't even need to go to reception. On your arrival day, or possibly the day before, you'll receive an email with your building access details and directions to your apartment. If you have any difficulties or questions, you'll find our emergency number in your check-in email.

  • How do I check out?

    To ensure you don't miss anything later, please check all drawers and cupboards before you move out. On the day of departure, you can simply drop your keycard into the designated slot at the check-in terminal.

  • How do I pay for my apartment?

    To ensure a smooth check-in, rent should generally be paid in advance. If you're staying with us for longer than a month, you can pay for your apartment monthly. If you check in to HUB Apartments Harburg during our reception's opening hours, you can also pay upon arrival.

  • When will my apartment be cleaned?

    Your apartment will be cleaned weekly. Generally, it will be cleaned on the same day of the week you arrived. Occasionally, the weekly cleaning may be delayed by one day. You are welcome to discuss this with the housekeeper directly.

  • What should I do if I have lost my keycard?

    No problem – you can easily issue yourself a new room key at the check-in terminal. Simply enter your reservation number and last name, and the terminal will be ready to create your new keycard. If anything is unclear, our team will be happy to help – just call the emergency number.

  • Can I use streaming services on my TV?

    You can easily connect your own device to the TV via screen mirroring and play content from services like Netflix or other streaming services. Please note that there is no integrated Netflix access via the TV in HUB Apartments.

  • I would like to bring my pet – is that allowed?

    As much as we love animals, out of consideration for all guests and due to our house rules, pets are unfortunately not allowed in the HUB Apartments. We ask for your understanding.

Questions about HUB Apartments Harburg.

  • Can I obtain a landlord's confirmation of residence?

    Would you like to register your temporary residence with us at HUB Apartments Harburg? No problem – we will gladly issue you a landlord's confirmation for the registration office.


    To ensure everything runs smoothly, please observe these conditions:


    For individual guests:

    – Minimum stay: 90 nights

    – Deposit: €150.00 (You will get this back as soon as you submit your written change of address or cancellation notice.)

    – Important: Changes to your booking or cancellation must be made no later than 14 days after check-out – otherwise we reserve the right to retain the deposit.


    For corporate bookings:

    – Minimum stay: 29 nights

    No deposit is required if the company confirms in writing that it will handle the check-out. Otherwise, the guest is required to pay a deposit of €150.00.


    Also good to know:

    After successful registration, you are obliged to pay the broadcasting fee (GEZ) – currently approximately €15.00 per month.



  • Where can I find the roof terrace?

    When you enter the building through the main entrance, you'll see a staircase to your left. You can either walk all the way to the top or take the elevator to the left of the stairs to the 5th floor and then walk up the last two flights of stairs to the roof terrace.

  • Where can I park my car?

    Next to the building is a small square that deceptively invites parking. This land belongs to the city, and we would like to point out that parking there is at your own risk.

    If you need a secure parking space for your car, we'd be happy to rent you one of our parking spaces for €10 per day – subject to availability. Just ask us.

  • Where is the laundry room and how do the washing machines work?

    The laundry room is located in the basement opposite Apartment 02. To do your laundry here, you only need the WeWash app and your own detergent. You will find instructions in your apartment or directly in the laundry room.

    A wash cycle costs €3.00; the dryer costs €2.50. Laundry baskets and drying racks are available free of charge in the laundry room.

  • Where do I leave my bicycle?

    You can park your bicycle in our bicycle storage room. You'll find it in the basement, in the middle of the hallway – just follow the signs.

  • Where do I dispose of my trash?

    The waste disposal room is located opposite the bicycle storage room.

  • How does the stove work?

    Our apartments feature an induction cooktop operated via a touch-sensitive control panel. If the cooktop is on but you can't activate the burners, the key lock is likely engaged. Press and hold the key button until you hear a beep to deactivate the key lock.

    Only pans and pots that are compatible with induction cooktops will work on the hob. Please check your cooking utensils for compatibility before use.

  • How do I reach the team?

    You can reach our team by email at reception@hub-apartments.de Is this about your reservation with us? Then write to us at reservation@hub-apartments.de Would you like to speak to us on the phone? Then call us at 49 (0)40 303 886 70 to.

  • How does the internet work?

    Connect to the HUB GUEST network. Now enter the password. Welcome2HUB Log in and accept the terms and conditions – then you can start surfing.

  • I would like to bring my pet – is that allowed?

    As much as we love animals, out of consideration for all guests and due to our house rules, pets are unfortunately not allowed in the HUB Apartments. We ask for your understanding.

  • How do I get to the Harburg hub?

    Address for GPS navigation:

    Knoopstrasse 35-37, 21073 Hamburg-Harburg


    Coming from the north:

    Once you're on the A7 heading towards Hamburg/Kiel, you're on the right track. Your exit is "HH-Marmstorf towards B75". At the next fork, keep right so that you're driving towards the B75 /Rotenburg/Elbbrücken/Harburg.

    You are now driving on Maldfeldstraße and after a short distance turn right onto Bremer Straße (B75). After approximately 3.5 kilometers, please turn left – still on Bremer Straße. After another kilometer, please turn left again onto your destination street, Knoopstraße. The HUB Apartments are located approximately 150 meters further on your right-hand side.


    Coming from the south:

    Your first landmark is the A7 motorway towards Hamburg/Bremen. Take the exit "HH-Marmstorf towards B75". At the next fork, keep right so that you are driving towards the B75 /Rotenburg/Elbbrücken/Harburg.

    You are now driving on Maldfeldstraße and after a short distance turn right onto Bremer Straße (B75). After approximately 3.5 kilometers, please turn left – still on Bremer Straße. After another kilometer, please turn left again onto your destination street, Knoopstraße. The HUB Apartments are located approximately 150 meters further on your right-hand side.


    By public transport:

    If you're not already on the S3 (towards Neugraben) or the S31 (towards Harburg Rathaus), then these are the S-Bahn lines you should look for. Get off at the "Harburg Rathaus" station and leave the station in the direction of "Eißendorfer Straße; Knoopstraße".

    Follow the road towards the Archaeological Museum & Harburg District Office for approximately 400 meters. On the left-hand side, diagonally opposite the museum, you will arrive at your destination: Welcome!

  • What about public transport in the area?

    From HUB Apartments Harburg, you can reach the "Harburg Rathaus" S-Bahn station in just about 5 minutes on foot. From there, the S3 and S31 lines will take you quickly and conveniently onward – for example, directly to Hamburg Central Station in about 16 minutes.

    Bus stops are also very close by, so you can easily explore Harburg and the south of Hamburg. If you prefer to walk: Harburg's old town with its cafes, shops, and the Lämmertwiete alley is also just a few minutes' walk away.

  • In which district is the house located?

    HUB Apartments Harburg is located in the heart of Hamburg-Harburg. The Harburg district lies south of the Elbe River and offers an authentic, vibrant atmosphere with good connections to Hamburg city center.

  • Is there a snack vending machine?

    Yes, there is a vending machine with snacks and drinks available in the entrance area. You can buy a small snack or something to drink there at any time.

Frequently asked questions about HUB Apartments St. Georg.

  • How does the internet work?

    Feel free to use our free Wi-Fi access throughout the house.

    To do this, please select your home network from the Wi-Fi connections and then enter the password.


    Network name: HUB Apartments St. Georg

    Password: HUB46Connect


    Simply connect and you can start surfing!

  • Where can I park my car?

    There are a few parking spaces in the courtyard behind the building, which you can reserve for a fee during your stay at HUB Apartments. A parking space costs an additional €25 per night.

    You will receive detailed information about your parking space by email one day before your arrival. Important: Parking must be paid for in advance. Please contact us by email or phone beforehand so we can reserve a parking space for you.

  • Where do I dispose of my trash?

    The garbage bins are located outside next to the passage to the backyard of the house.

  • Digital Customer Journey - what does that mean?

    It's very simple: everything is digital with us – from booking to check-out. That means for you: no long queues, no paperwork, no complicated processes.



    You book your apartment online, check in easily via smartphone, receive your digital key, and have all the information you need at your fingertips. Fast, secure, and super relaxed – your entire trip with us is smart and straightforward, all from your mobile phone or laptop.



    In short: Everything runs smoothly digitally – and you have more time for the good things in life.



  • How do I get to the HUB St. Georg?

    Address for GPS navigation:

    Stiftstraße 46, 20099 Hamburg


    By car – coming from the A7:

    Leave the A7 at exit 26 – HH-Bahrenfeld or 28 – HH-Stellingen and follow the signs towards the city center. Via Kieler Straße, Stresemannstraße and Willy-Brandt-Straße you will reach the St. Georg district directly. Stiftstraße is very close to the main train station – you can park in the surrounding streets or parking garages.



    By car – coming from the A1:

    Take the A24 towards the city center at the Hamburg-Ost interchange. Follow the signs towards the city center and head towards Berliner Tor/Hauptbahnhof (main train station). You can reach Stiftstraße via Adenauerallee – it's centrally located between Berliner Tor and the main train station.


    By train:

    Hamburg Central Station is only 600 meters away – you can easily reach HUB St. Georg on foot in about 8 minutes. Alternatively, you can take the U1 subway one stop to "Lohmühlenstraße" and walk from there.



    From Hamburg Airport:

    Take the S1 suburban train directly from the airport to Hamburg Hauptbahnhof (main train station). From there it's just a short walk to the HUB. The entire journey takes about 30 minutes.

  • What about public transport in the area?

    Just steps from HUB St. Georg lies Hamburg Central Station – your perfect hub for all connections in and around Hamburg. All S-Bahn and U-Bahn lines (including U1, U2, S1, S2, S3) as well as numerous bus lines stop there. From here, you can reach us on foot in just a few minutes.


    The U1 subway station "Lohmühlenstraße" is practically right outside your door, and the important interchange station Berliner Tor is also just a few minutes' walk away. From there, you can reach us in just a few minutes on foot.



  • I would like to bring my pet – is that allowed?

    As much as we love animals, out of consideration for all guests and due to our house rules, pets are unfortunately not allowed in the HUB Apartments. We ask for your understanding.

  • In which district is the house located?

    Our hotel is located in Hamburg-St. Georg. The area is known for its vibrant mix of culture, cuisine, and nightlife.


    In the neighborhood you'll find cozy cafes, international restaurants, and small boutiques. Plus, you can reach the main train station or the Alster lake in just a few minutes on foot.

  • How do I reach the team?

    You can reach our team by email at reception.stgeorg@hub-apartments.de Is this about your reservation with us? Then write to us at reservation.st.georg@hub-apartments.de Would you like to speak to us on the phone? Then call us at 49 (0)40 2984420500 to.

  • Where is the laundry room and how do the washing machines work?

    The laundry room is located in the basement opposite the stairs. To do your laundry here, you only need the WeWash app and your own detergent. You will find instructions in your apartment or directly in the laundry room.

    A wash cycle costs €3.00; you can use the dryer for €3.00. Laundry baskets and drying racks are available free of charge in the laundry room.

  • Is there a snack vending machine?

    Yes, right next to our laundry room in the basement you'll find a snack vending machine for your next craving. Easy access 24/7 with delicious snacks and drinks.

  • Can I obtain a landlord's confirmation of residence?

    Unfortunately, we cannot issue a landlord confirmation for you at HUB Apartments St. Georg.


COZY HUB

Space hub

Ein Schwarzweißbild einer Kurve auf weißem Hintergrund.

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