Questions and answers.

Auf einem Tisch neben einer Lampe liegt ein aufgeschlagenes Buch.

Do you have questions? We have the answers! Here you'll find everything you need to know about your stay – from booking and arrival to facilities and services.

If anything is still unclear, just get in touch with us. We're happy to help!

FAQ

Do you have questions? We have the answers. Concise.

Space hub

In the fully equipped Space HUBs you'll find everything you need for your daily life. The well-designed 30m² apartments offer one thing above all: freedom.

from €1848 per month

COZY HUB

In the fully equipped COZY HUBs you'll find everything you need for your daily life. The well-designed 25m² apartments offer one thing above all: comfort.

from €1682 per month

General questions.

  • Who do I call in an emergency?

    In case of an emergency requiring police, fire brigade or medical assistance, please inform the authorities immediately.

    For other emergencies, please refer to the "Welcome Letter" in your room or call the emergency number at the main entrance door.

  • How do I check into my apartment?

    Checking in with us is super easy. You don't even need to go to reception. On your arrival day, or possibly the day before, you'll receive an email with your building access details and directions to your apartment. If you have any difficulties or questions, you'll find our emergency number in your check-in email.

  • How do I check out?

    To ensure you don't miss anything later, please check all drawers and cupboards before you move out. On the day of departure, you can simply drop your keycard into the designated slot at the check-in terminal.

  • How do I pay for my apartment?

    To ensure a smooth check-in, rent should generally be paid in advance. If you're staying with us for longer than a month, you can pay for your apartment monthly. If you check in to HUB Apartments Harburg during our reception's opening hours, you can also pay the rent upon arrival.

  • Can I obtain a landlord's confirmation of residence?

    Would you like to register your temporary residence with us at HUB Apartments? No problem – we will gladly issue you a landlord's confirmation for the registration office.


    To ensure everything runs smoothly, please observe these conditions:


    For individual guests:

    – Minimum stay: 90 nights

    – Deposit: €150.00 (You will get this back as soon as you submit your written change of address or cancellation notice.)

    – Important: Changes to your booking or cancellation must be made no later than 14 days after check-out – otherwise we reserve the right to retain the deposit.


    For corporate bookings:

    – Minimum stay: 29 nights

    No deposit is required if the company confirms in writing that it will handle the check-out. Otherwise, the guest is required to pay a deposit of €150.00.


    Also good to know:

    After successful registration, you are obliged to pay the broadcasting fee (GEZ) – currently approximately €15.00 per month.



  • When will my apartment be cleaned?

    Your apartment will be cleaned weekly. Generally, it will be cleaned on the same day of the week you arrived. Occasionally, the weekly cleaning may be delayed by one day. You are welcome to discuss this with the housekeeper directly.

  • What should I do if I have lost my keycard?

    If you have lost your keycard or left it in the apartment, go to the entrance area and call the number posted there. The team at that number will help you get back into your apartment.

  • Can I use streaming services on my TV?

    You can easily connect your own device to the TV via screen mirroring and play content from services like Netflix or other streaming services. Please note that there is no integrated Netflix access via the TV in HUB Apartments.

Questions about HUB Apartments Harburg.

  • Where can I find the roof terrace?

    When you enter the building through the main entrance, you'll see a staircase to your left. You can either walk all the way to the top or take the elevator to the left of the stairs to the 5th floor and then walk up the last two flights of stairs to the roof terrace.

  • Where can I park my car?

    Next to the building is a small square that deceptively invites parking. This land belongs to the city, and we would like to point out that parking there is at your own risk.

    If you need a secure parking space for your car, we'd be happy to rent you one of our underground parking spaces – subject to availability. Just ask us.

  • Where is the laundry room and how do the washing machines work?

    The laundry room is located in the basement opposite Apartment 02. To do your laundry here, you only need the WeWash app and your own detergent. You will find instructions in your apartment or directly in the laundry room.

    A wash cycle costs €3.00; the dryer costs €2.50. Laundry baskets and drying racks are available free of charge in the laundry room.

  • Where do I leave my bicycle?

    You can park your bicycle in our bicycle storage room. You'll find it in the basement, in the middle of the hallway – just follow the signs.

  • Where do I dispose of my trash?

    The waste disposal room is located opposite the bicycle storage room.

  • How does the stove work?

    Our apartments feature an induction cooktop operated via a touch-sensitive control panel. If the cooktop is on but you can't activate the burners, the key lock is likely engaged. Press and hold the key button until you hear a beep to deactivate the key lock.

    Only pans and pots that are compatible with induction cooktops will work on the hob. Please check your cooking utensils for compatibility before use.

  • When is the reception desk staffed?

    Our reception is staffed from 7:30 am to 3:00 pm. If no one is there, please send us an email to info@hub-apartments.de. Do you have a question about your reservation with us? Then write to us at reservation@hub-apartments.de. Of course, we are available for all inquiries – by email and by phone: 49(0)40 - 303 886 70

  • How does the internet work?

    Connect to the HUB GUEST network and accept the terms and conditions – then you can start surfing.

Frequently asked questions about HUB Apartments St. Georg.

  • How does the internet work?

    Feel free to use our free Wi-Fi access throughout the house.

    To do this, please select your home network from the Wi-Fi connections and then enter the password.


    Network name: HUB Apartments St. Georg

    Password: HUB46Connect


    Simply connect and you can start surfing!

  • Where can I park my car?

    COMING SOON!

    There are a few parking spaces in the courtyard behind the building, which you will soon be able to book for a fee during your stay at HUB Apartments. Please note that the parking spaces are currently unavailable.


    ALTERNATIVE

    There are several parking garages and other paid parking options in the vicinity of the house that you can use. Parking spaces from the Ampido parking garage or the Berliner Tor parking garage operated by APCOA are located very close by.

  • Where do I dispose of my trash?

    The garbage bins are located outside next to the passage to the backyard of the house.

  • Digital Customer Journey - what does that mean?

    It's very simple: everything is digital with us – from booking to check-out. That means for you: no long queues, no paperwork, no complicated processes.



    You book your apartment online, check in easily via smartphone, receive your digital key, and have all the information you need at your fingertips. Fast, secure, and super relaxed – your entire trip with us is smart and straightforward, all from your mobile phone or laptop.



    In short: Everything runs smoothly digitally – and you have more time for the good things in life.



  • How do I get to the HUB St. Georg?

    Address for GPS navigation:

    Stiftstraße 46, 20099 Hamburg


    By car – coming from the A7:

    Leave the A7 at exit 26 – HH-Bahrenfeld or 28 – HH-Stellingen and follow the signs towards the city center. Via Kieler Straße, Stresemannstraße and Willy-Brandt-Straße you will reach the St. Georg district directly. Stiftstraße is very close to the main train station – you can park in the surrounding streets or parking garages.



    By car – coming from the A1:

    Take the A24 towards the city center at the Hamburg-Ost interchange. Follow the signs towards the city center and head towards Berliner Tor/Hauptbahnhof (main train station). You can reach Stiftstraße via Adenauerallee – it's centrally located between Berliner Tor and the main train station.


    By train:

    Hamburg Central Station is only 600 meters away – you can easily reach HUB St. Georg on foot in about 8 minutes. Alternatively, you can take the U1 subway one stop to "Hauptbahnhof Süd" and walk from there.



    From Hamburg Airport:

    Take the S1 suburban train directly from the airport to Hamburg Hauptbahnhof (main train station). From there it's just a short walk to the HUB. The entire journey takes about 30 minutes.

  • What about public transport in the area?

    Just steps from HUB St. Georg lies Hamburg Central Station – your perfect hub for all connections in and around Hamburg. All S-Bahn and U-Bahn lines (including U1, U2, S1, S2, S3) as well as numerous bus lines stop there. From here, you can reach us on foot in just a few minutes.

  • I would like to bring my pet – is that allowed?

    As much as we love animals, out of consideration for all guests and due to our house rules, pets are unfortunately not allowed at HUB St. Georg. We ask for your understanding.

  • In which district is the house located?

    Our hotel is located in Hamburg-St. Georg. The area is known for its vibrant mix of culture, cuisine, and nightlife.


    In the neighborhood you'll find cozy cafes, international restaurants, and small boutiques. Plus, you can reach the main train station or the Alster lake in just a few minutes on foot.

COZY HUB

Space hub

Ein Schwarzweißbild einer Kurve auf weißem Hintergrund.

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