Questions and answers.

Do you have questions? We have the answers! Here you'll find everything you need to know about your stay – from booking and arrival to amenities and services.
If anything is still unclear, just contact us. We'll be happy to help!
FAQ
Do you have questions? We have the answers. Compact.
General questions.
Where do I call in case of an emergency?
If it is an emergency requiring police, fire brigade or medical help, please inform the authorities immediately.
For other emergencies, check the 'Welcome Letter' in your room or call the emergency number at the main entrance.
How do I check into my apartment?
Checking in is easy. You don’t even need to go to the reception. On the day of arrival (or one day before), you will receive an email with your access details and directions to your apartment. If you have any issues, you'll find our emergency number in the check-in email.
How do I check out?
Please check all drawers and cupboards before checking out so you don’t forget anything. On the day of departure, simply drop your keycard into the designated box at the check-in terminal.
How do I pay for my apartment?
To ensure a smooth check-in, rent should usually be paid in advance. If you’re staying for more than a month, you can pay monthly. If you check in during our reception hours at HUB Apartments Harburg, you can also pay upon arrival.
When will my apartment be cleaned?
Your apartment is cleaned weekly, usually on the weekday you arrived. The day may shift. Feel free to discuss it with the housekeeper.
What should I do if I lost my keycard?
If you've lost or forgotten your keycard inside, go to the entrance and call the posted number. Our team will help you regain access.
Can I use streaming services on my TV?
You can easily connect your own device to the TV via screen mirroring and play content such as Netflix or other streaming services. Please note that there is no integrated Netflix access via the TV at HUB Apartments .
Can I get a landlord confirmation letter?
Would you like to register your temporary residence with us at HUB Apartments? No problem—we will be happy to issue you with a confirmation of residence for the registration office.
To ensure that everything runs smoothly, please note the following conditions:
For individual guests:
– Minimum stay: 90 nights
– Deposit: €150.00 (This will be refunded as soon as you submit your written change of address or deregistration.)
– Important: The change of address or deregistration must be submitted no later than 14 days after check-out – otherwise we reserve the right to retain the deposit.
For corporate bookings:
– Minimum stay: 29 nights
– No deposit required if the company confirms in writing that it will take care of the cancellation. If not, the guest will be charged a deposit of €150.00.
Good to know:
After successful registration, you are required to pay a broadcasting license fee (GEZ) – currently approx. €15.00 per month.
Questions about HUB Apartments Harburg.
Where can I find the rooftop terrace?
When you enter through the main entrance, take the stairs on your left all the way up, or take the elevator to the 5th floor and then walk up two more staircases.
Where can I park my car?
Next to the building is a small lot that looks like a parking area but actually belongs to the city – parking there is at your own risk.
If you'd like a secure spot, we rent underground garage spaces (subject to availability). Just ask us.
Where is the laundry room & how do the machines work?
The laundry room is in the basement, opposite Apartment 02. Use the WeWash app and bring your own detergent. Instructions are in your apartment or the laundry room.
A wash costs €3.00; the dryer €2.50. Baskets and drying racks are available free of charge.
Where can I store my bicycle?
You can park your bicycle in our bike cellar. It's in the basement halfway down the hallway – just follow the signs.
Where do I dispose of my trash?
The trash room is opposite the bike cellar.
How does the stove work?
Our apartments are equipped with induction cooktops that are operated using a navigation panel that can be controlled with your fingers. If the cooktop is on but you cannot switch on the hotplates, the key lock is probably activated. Hold down the key button until you hear a beep to deactivate the key lock.
Only pans and pots that are compatible with induction stoves will work on the stove. Check the cooking utensils you have brought with you for compatibility before use.
When is the reception open?
Our reception is open from 7:30 AM to 3:00 PM. If no one is there, email us at info@hub-apartments.de. For reservations: reservation@hub-apartments.de. We're also reachable by phone: +49(0)40 - 303 886 70
How does the internet work?
Connect to the HUB GUEST network and accept the terms – then you're good to go!
Questions about Hub Apartments St. Georg.
Where can I park my car?
In the backyard of the building, we offer paid parking spaces for your stay. It's best to request a spot in advance. Nearby, you'll also find public parking garages.
Where do I dispose the trash?
Trash bins are outside, right next to the passageway to the backyard.
When will HUB Apartments open in St. Georg?
We look forward to welcoming you from September 15, 2025. Take advantage of our opening special now and be one of our first guests to book your smart stay with us at the best price.
Digital customer journey – what does that mean?
It's simple: everything we do is digital – from booking to check-out. For you, that means no long queues, no paperwork, and no complicated processes.
You book your apartment online, check in easily via smartphone, receive your digital key, and have all the information you need at your fingertips. Fast, secure, and super relaxed – your entire trip with us is smart and uncomplicated via your cell phone or laptop.
In short: everything is easy and digital – leaving you more time for the finer things in life.
How do I get to the HUB St. Georg?
Address for navigation systems:
Stiftstraße 46, 20099 Hamburg
By car – coming from the A7:
Leave the A7 at exit 26 – HH-Bahrenfeld or 28 – HH-Stellingen and follow the signs toward the city center. Via Kieler Straße, Stresemannstraße, and Willy-Brandt-Straße, you will arrive directly in the St. Georg district. Stiftstraße is very close to the main train station, where you can park in the surrounding streets or parking garages.
By car – coming from the A1:
At the Hamburg-Ost interchange, take the A24 toward the city center. Follow the signs towards the city center and head towards Berliner Tor/Hauptbahnhof. You can reach Stiftstraße via Adenauerallee – it is centrally located between Berliner Tor and the main train station.
By train:
Hamburg's main train station is only 600 meters away – you can easily reach HUB St. Georg on foot in about 8 minutes. Alternatively, you can take the U1 one stop to “Hauptbahnhof Süd” and walk from there.
From Hamburg Airport:
Take the S-Bahn line S1 directly from the airport to “Hamburg Hauptbahnhof.” From there, it is only a few minutes' walk to the HUB. The entire journey takes about 30 minutes.
What about public transportation in the area?
Just a few steps away from HUB St. Georg is Hamburg Central Station – your perfect hub for all connections in and around Hamburg. All S-Bahn and U-Bahn lines (including U1, U2, S1, S2, S3) as well as numerous bus lines stop there. From here, it's just a few minutes' walk to our location.
I would like to bring my pet with me – is that allowed?
As much as we love animals, out of consideration for all guests and due to our house rules, pets are unfortunately not allowed at HUB St. Georg. We ask for your understanding.
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