Questions and answers.
Do you have questions? We have the answers! Here you'll find everything you need to know about your stay – from booking and arrival to amenities and services.
If anything is still unclear, just contact us. We'll be happy to help!
FAQ
Do you have questions? We have the answers. Compact.
General questions.
Where do I call in case of an emergency?
If it is an emergency requiring police, fire brigade or medical help, please inform the authorities immediately.
For other emergencies, check the 'Welcome Letter' in your room or call the emergency number at the main entrance.
How do I check into my apartment?
Checking in is easy. You don’t even need to go to the reception. On the day of arrival (or one day before), you will receive an email with your access details and directions to your apartment. If you have any issues, you'll find our emergency number in the check-in email.
How do I check out?
Please check all drawers and cupboards before checking out so you don’t forget anything. On the day of departure, simply drop your keycard into the designated box at the check-in terminal.
How do I pay for my apartment?
To ensure a smooth check-in, rent should usually be paid in advance. If you’re staying for more than a month, you can pay monthly. If you check in during our reception hours at HUB Apartments Harburg, you can also pay upon arrival.
When will my apartment be cleaned?
Your apartment is cleaned weekly, usually on the weekday you arrived. The day may shift. Feel free to discuss it with the housekeeper.
What should I do if I lost my keycard?
If you've lost or forgotten your keycard inside, go to the entrance and call the posted number. Our team will help you regain access.
Questions about HUB Apartments Harburg.
Where can I find the rooftop terrace?
When you enter through the main entrance, take the stairs on your left all the way up, or take the elevator to the 5th floor and then walk up two more staircases.
Where can I park my car?
Next to the building is a small lot that looks like a parking area but actually belongs to the city – parking there is at your own risk.
If you'd like a secure spot, we rent underground garage spaces (subject to availability). Just ask us.
Where is the laundry room & how do the machines work?
The laundry room is in the basement, opposite Apartment 02. Use the WeWash app and bring your own detergent. Instructions are in your apartment or the laundry room.
A wash costs €3.00; the dryer €2.50. Baskets and drying racks are available free of charge.
Where can I store my bicycle?
You can park your bicycle in our bike cellar. It's in the basement halfway down the hallway – just follow the signs.
Where do I dispose of my trash?
The trash room is opposite the bike cellar.
How does the stove work?
The apartment has an induction stove controlled via a touchpad. If it won’t turn on, the child lock may be active – press and hold the key symbol until it beeps.
Only induction-compatible cookware works on these stoves. Check your items beforehand.
Can I use Netflix on the TV?
Yes, you can use your Netflix account on our TVs. A suitable cable for stable internet is available at the reception.
When is the reception open?
Our reception is open from 7:30 AM to 3:00 PM. If no one is there, email us at info@hub-apartments.de. For reservations: reservation@hub-apartments.de. We're also reachable by phone: +49(0)40 - 303 886 70
How does the internet work?
Connect to the HUB GUEST network and accept the terms – then you're good to go!
Questions about Hub Apartments St. Georg.
Where can I park my car?
In the backyard of the building, we offer paid parking spaces for your stay. It's best to request a spot in advance. Nearby, you'll also find public parking garages.
Where do I dispose of my trash?
Trash bins are outside, next to the passageway to the backyard.
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