Welcome Letter

In case of an emergency requiring police, fire brigade or medical assistance, please inform the authorities immediately.

For other emergencies, please refer to the "Welcome Letter" in your room or call the emergency number at the main entrance door.

Checking in with us is super easy. You don't even need to go to reception. On your arrival day, or possibly the day before, you'll receive an email with your building access details and directions to your apartment. If you have any difficulties or questions, you'll find our emergency number in your check-in email.

To ensure you don't miss anything later, please check all drawers and cupboards before you move out. On the day of departure, you can simply drop your keycard into the designated slot at the check-in terminal.

To ensure a smooth check-in, rent should generally be paid in advance. If you're staying with us for longer than a month, you can pay for your apartment monthly. If you check in to HUB Apartments Harburg during our reception's opening hours, you can also pay the rent upon arrival.

Would you like to register your temporary residence with us at HUB Apartments? No problem – we will gladly issue you a landlord's confirmation for the registration office.

To ensure everything runs smoothly, please observe these conditions:

For individual guests:

– Minimum stay: 90 nights

– Deposit: €150.00 (You will get this back as soon as you submit your written change of address or cancellation notice.)

– Important: Changes to your booking or cancellation must be made no later than 14 days after check-out – otherwise we reserve the right to retain the deposit.

For corporate bookings:

– Minimum stay: 29 nights

No deposit is required if the company confirms in writing that it will handle the check-out. Otherwise, the guest is required to pay a deposit of €150.00.

Also good to know:

After successful registration, you are obliged to pay the broadcasting fee (GEZ) – currently approximately €15.00 per month.

Your apartment will be cleaned weekly. Generally, it will be cleaned on the same day of the week you arrived. Occasionally, the weekly cleaning may be delayed by one day. You are welcome to discuss this with the housekeeper directly.

If you have lost your keycard or left it in the apartment, go to the entrance area and call the number posted there. The team at that number will help you get back into your apartment.

You can easily connect your own device to the TV via screen mirroring and play content from services like Netflix or other streaming services. Please note that there is no integrated Netflix access via the TV in HUB Apartments.