Welcome Letter

Short & SImple
Moin and welcome to the HUB Apartment Hamburg Harburg
We've compiled some information here to help you find your way around our hotel. Of course, we're always happy to answer any questions or requests you may have.
Your Team HUB
General questions
Who do I call in an emergency?
In case of an emergency requiring police, fire brigade or medical assistance, please inform the authorities immediately.
For other emergencies, please refer to the "Welcome Letter" in your room or call the emergency number at the main entrance door.
How do I check into my apartment?
Checking in with us is super easy. You don't even need to go to reception. On your arrival day, or possibly the day before, you'll receive an email with your building access details and directions to your apartment. If you have any difficulties or questions, you'll find our emergency number in your check-in email.
How do I check out?
To ensure you don't miss anything later, please check all drawers and cupboards before you move out. On the day of departure, you can simply drop your keycard into the designated slot at the check-in terminal.
How do I pay for my apartment?
To ensure a smooth check-in, rent should generally be paid in advance. If you're staying with us for longer than a month, you can pay for your apartment monthly. If you check in to HUB Apartments Harburg during our reception's opening hours, you can also pay upon arrival.
When will my apartment be cleaned?
Your apartment will be cleaned weekly. Generally, it will be cleaned on the same day of the week you arrived. Occasionally, the weekly cleaning may be delayed by one day. You are welcome to discuss this with the housekeeper directly.
What should I do if I have lost my keycard?
No problem – you can easily issue yourself a new room key at the check-in terminal. Simply enter your reservation number and last name, and the terminal will be ready to create your new keycard. If anything is unclear, our team will be happy to help – just call the emergency number.
Can I use streaming services on my TV?
You can easily connect your own device to the TV via screen mirroring and play content from services like Netflix or other streaming services. Please note that there is no integrated Netflix access via the TV in HUB Apartments.
I would like to bring my pet – is that allowed?
As much as we love animals, out of consideration for all guests and due to our house rules, pets are unfortunately not allowed in the HUB Apartments. We ask for your understanding.
Questions about the HUB Apartment Harburg
Can I obtain a landlord's confirmation of residence?
Would you like to register your temporary residence with us at HUB Apartments Harburg? No problem – we will gladly issue you a landlord's confirmation for the registration office.
To ensure everything runs smoothly, please observe these conditions:
For individual guests:
– Minimum stay: 90 nights
– Deposit: €150.00 (You will get this back as soon as you submit your written change of address or cancellation notice.)
– Important: Changes to your booking or cancellation must be made no later than 14 days after check-out – otherwise we reserve the right to retain the deposit.
For corporate bookings:
– Minimum stay: 29 nights
No deposit is required if the company confirms in writing that it will handle the check-out. Otherwise, the guest is required to pay a deposit of €150.00.
Also good to know:
After successful registration, you are obliged to pay the broadcasting fee (GEZ) – currently approximately €15.00 per month.
Where can I find the roof terrace?
When you enter the building through the main entrance, you'll see a staircase to your left. You can either walk all the way to the top or take the elevator to the left of the stairs to the 5th floor and then walk up the last two flights of stairs to the roof terrace.
Where can I park my car?
Next to the building is a small square that deceptively invites parking. This land belongs to the city, and we would like to point out that parking there is at your own risk.
If you need a secure parking space for your car, we'd be happy to rent you one of our parking spaces for €10 per day – subject to availability. Just ask us.
Where is the laundry room and how do the washing machines work?
The laundry room is located in the basement opposite Apartment 02. To do your laundry here, you only need the WeWash app and your own detergent. You will find instructions in your apartment or directly in the laundry room.
A wash cycle costs €3.00; the dryer costs €2.50. Laundry baskets and drying racks are available free of charge in the laundry room.
Where do I leave my bicycle?
You can park your bicycle in our bicycle storage room. You'll find it in the basement, in the middle of the hallway – just follow the signs.
Where do I dispose of my trash?
The waste disposal room is located opposite the bicycle storage room.
How does the stove work?
Our apartments feature an induction cooktop operated via a touch-sensitive control panel. If the cooktop is on but you can't activate the burners, the key lock is likely engaged. Press and hold the key button until you hear a beep to deactivate the key lock.
Only pans and pots that are compatible with induction cooktops will work on the hob. Please check your cooking utensils for compatibility before use.
How do I reach the team?
You can reach our team by email at reception@hub-apartments.de Is this about your reservation with us? Then write to us at reservation@hub-apartments.de Would you like to speak to us on the phone? Then call us at 49 (0)40 303 886 70 to.
How does the internet work?
Connect to the HUB GUEST network. Now enter the password. Welcome2HUB Log in and accept the terms and conditions – then you can start surfing.
I would like to bring my pet – is that allowed?
As much as we love animals, out of consideration for all guests and due to our house rules, pets are unfortunately not allowed in the HUB Apartments. We ask for your understanding.
How do I get to the Harburg hub?
Address for GPS navigation:
Knoopstrasse 35-37, 21073 Hamburg-Harburg
Coming from the north:
Once you're on the A7 heading towards Hamburg/Kiel, you're on the right track. Your exit is "HH-Marmstorf towards B75". At the next fork, keep right so that you're driving towards the B75 /Rotenburg/Elbbrücken/Harburg.
You are now driving on Maldfeldstraße and after a short distance turn right onto Bremer Straße (B75). After approximately 3.5 kilometers, please turn left – still on Bremer Straße. After another kilometer, please turn left again onto your destination street, Knoopstraße. The HUB Apartments are located approximately 150 meters further on your right-hand side.
Coming from the south:
Your first landmark is the A7 motorway towards Hamburg/Bremen. Take the exit "HH-Marmstorf towards B75". At the next fork, keep right so that you are driving towards the B75 /Rotenburg/Elbbrücken/Harburg.
You are now driving on Maldfeldstraße and after a short distance turn right onto Bremer Straße (B75). After approximately 3.5 kilometers, please turn left – still on Bremer Straße. After another kilometer, please turn left again onto your destination street, Knoopstraße. The HUB Apartments are located approximately 150 meters further on your right-hand side.
By public transport:
If you're not already on the S3 (towards Neugraben) or the S31 (towards Harburg Rathaus), then these are the S-Bahn lines you should look for. Get off at the "Harburg Rathaus" station and leave the station in the direction of "Eißendorfer Straße; Knoopstraße".
Follow the road towards the Archaeological Museum & Harburg District Office for approximately 400 meters. On the left-hand side, diagonally opposite the museum, you will arrive at your destination: Welcome!
What about public transport in the area?
From HUB Apartments Harburg, you can reach the "Harburg Rathaus" S-Bahn station in just about 5 minutes on foot. From there, the S3 and S31 lines will take you quickly and conveniently onward – for example, directly to Hamburg Central Station in about 16 minutes.
Bus stops are also very close by, so you can easily explore Harburg and the south of Hamburg. If you prefer to walk: Harburg's old town with its cafes, shops, and the Lämmertwiete alley is also just a few minutes' walk away.
In which district is the house located?
HUB Apartments Harburg is located in the heart of Hamburg-Harburg. The Harburg district lies south of the Elbe River and offers an authentic, vibrant atmosphere with good connections to Hamburg city center.
Is there a snack vending machine?
Yes, there is a vending machine with snacks and drinks available in the entrance area. You can buy a small snack or something to drink there at any time.
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